Deployed postal Airmen deliver morale

Master Sgt. Nick Willoughby has his parcel inspected by Senior Airman Christopher Silva at the 379th Air Expeditionary Wing in Southwest Asia. All outgoing packages must be inspected prior to shipment. Willoughby is the U.S. Air Forces Central Command petroleum, fuels and lubricants manager deployed from Fort Belvoir, Va., and a Knoxville, Tenn., native. Silva is a 379th Expeditionary Communications Squadron postal clerk deployed from Ramstein Air Base, Germany, and hails from Kearny, N.J. (U.S. Air Force photo/Senior Airman Bahja J. Jones)

Deployed postal Airmen deliver morale

Staff Sgt. Eugene Dolor helps a customer mail a package at the 379th Air Expeditionary Wing in Southwest Asia, Sept. 17, 2013. The 379th AEW is the only location in the U.S. Air Forces Central Command area of responsibility with two post offices open seven days a week. Dolor is a 379th Expeditionary Communications Squadron postal specialist deployed from Ramstein Air Base, Germany, and a Virginia Beach, Va., native. (U.S. Air Force photo/Senior Airman Bahja J. Jones)

Deployed postal Airmen deliver morale

Staff Sgt. Eugene Dolor seals a bag of outgoing mail at the 379th Air Expeditionary Wing in Southwest Asia, Sept. 17, 2013. The post offices here receive anywhere from 500 to 1,500 incoming and outgoing mail each day. Dolor is a 379th Expeditionary Communications Squadron postal specialist deployed from Ramstein Air Base, Germany, and a Virginia Beach, Va., native. (U.S. Air Force photo/Senior Airman Bahja J. Jones)

Deployed postal Airmen deliver morale

Staff Sgt. Bradley Schuster and Airman 1st Class Ramon Torres Vazquez scan packages into their tracking system at the 379th Air Expeditionary Wing in Southwest Asia, Sept. 17, 2013. Schuster is a 379th Expeditionary Maintenance Squadron tactical aircraft maintainer and unit mail clerk deployed from Nellis Air Force Base, Nev., and hails from Madison, Wis. Torres Vazquez is a 379th Expeditionary Communications Squadron postal clerk deployed from Ramstein Air Base, Germany, and a Ponce, Puerto Rico, native. (U.S. Air Force photo/Senior Airman Bahja J. Jones)

Deployed postal Airmen deliver morale

Published Sept. 20, 2013
By Senior Airman Bahja J. Jones
379th Air Expeditionary Wing Public Affairs

SOUTHWEST ASIA -- Nothing can compare to the feeling a deployed service member gets when they receive a care package from a loved one back home. But packages don't just appear out of thin air at the 379th Air Expeditionary Wing here - it takes a team of postal services Airmen working every day to ensure all mail items get to the right place.

"Whether you are saying hello, getting goodies from home, sending Christmas gifts, seeing pictures of your baby for the first time or simply paying a bill - mail makes that happen," said Tech. Sgt. Scott Boucher, the 379th Expeditionary Communications Squadron postal affairs NCO in charge deployed from Joint Base Langley-Eustis, Va., and hails from Salem, Mass.

With the largest mail volume in the U.S. Air Forces Central Command area of responsibility, the two post offices here receive anywhere from 500 to 1500 packages of incoming and outgoing mail, while serving an average of 75 customers every day, Boucher said.

"Another thing that makes this post office different is we are open seven days a week," said Staff Sgt. Eugene Dolor, a 379th ECS postal specialist deployed from Ramstein Air Base, Germany, and a Virginia Beach, Va., native.

In their customer service role, postal clerks help make the shipping process as easy as possible, ensuring all items meet the required specifications prior to being shipped and the customs screening is seamless.

"We are required to inspect every single parcel and look for items unable to be shipped," Dolor said.

Each day, postal services Airmen procure the mail for the base populace.

"We are one of the very few locations that has a mail control activity [Airman] who goes to the airport every night to pick up mail," Boucher said.

During that time, the MCA also drops off the outgoing mail items for shipment and the new mail items are brought to the installation for processing.

"As soon as the incoming truck arrives, we unload and scan the parcels," Dolor explained. "From there, we divide the mail by the unit it belongs to. Unit mail clerks come through the next day to pick up and disperse [the mail] to the individuals within their respective sections."

Holiday seasons are especially busy for the post offices here as the mail volume can double or even triple in size, explained Boucher. To alleviate the impact of the influx, the post offices enlist the help of volunteers to assist with the nightly sorting process.

"Volunteering is important because it gives people a chance to be a part of something so crucial," Boucher said. "Not to mention there aren't too many jobs in the Air Force where others can help out; you don't see the 'regular Joe' helping civil engineers build walls or charge heating ventilation air conditioning systems."

The hard work of the postal services Airmen and the continued support of volunteers helps keep the flow of what Boucher noted is the most important function of the post offices here.

"Delivering morale," he said. "And keeping our military, Department of Defense employees, and contractor brothers and sisters from all branches of the military, to include other nations, connected with their families."