379 AEW/A1 PERSCO

The PERSCO team is here to support the joint forces of Al Udeid Air Base through 24/7 operational support. Your PERSCO Team is responsible for Total Force Accountability, Casualty Reporting, Inbound and Outbound operations, DEERS and CAC support, Retention and Emergency Leave actions. PERSCO has limited capabilities in the deployed environment, but will always work with your home station MPF to assist with your personnel related inquiries.

Customer Service (CAC/DEERS): DSN 318-455-5272
Reception Control Center: DSN 318-455-5277
DCAPES: DSN 318-455-5276
Email: 379AEW.A1.PERSCO@us.af.mil

ARRIVING AUAB
Arriving Via Mil-Air
Please be aware that in-processing may take up to 3 hours as all baggage must be removed from the plane, all members must in-process through PERSCO, and all members must immigrate into the country at the Host Nation Coordination Cell.

Upon being escorted to the PERSCO Reception Control Center, you will require the following items:
1. Valid CAC
2. Travel Authorization Document
- CED Orders or TCS Orders
- AF FORM 988 (Air Force Members on Leave Only)
- AF FORM 899 (Air Force Members PCS'ing Only)
- DD Form 1610 (Members returning from TDY Only)
3. Passport (Contractors only)

All arrivals are required to scan their ID Cards and answer accountability questions for processing upon arrival to the RCC regardless of travel status. The process of immigrating into the country is in collaboration with PERSCO, the Host Nation Coordination Cell (HNCC), and Qatari Immigration Officers.

Arriving Via Comm-Air
Go to the PERSCO Customer Service desk (Bldg. 3371), as soon as you arrive to AUAB.

Required documents:
1. Valid CAC
2. Travel AuthorizationDocument:
- CED Orders or TCS Orders
- AF FORM 988 (Air Force Members on Leave Only)
- AF FORM 899 (Air Force Members PCS'ing Only)
- DD Form 1610 (Members returning from TDY Only)
3. Flight Itinerary
4. Passport (Contractors only)

For the most up-to-date requirements on commercial travel to Qatar, visit the Hamad International Airport alerts page.
DEPARTING AUAB
The 379th AEW out-processing checklist can be found on the Single Source of Truth at the following link (only accessible on NIPR Network):

PERSCO out-processing procedures consist of the following:
1. Validating you have properly checked out of lodging and obtained a lodging stamp on your travel orders
2. Having the required documents to emigrate out of the country (see below)

Departing Via Mil-Air
You must check your luggage BEFORE arriving to the PERSCO departure building. Checked baggage must be checked in at the PAX terminal between 24-14 hours prior to your flight.

During Pivots (15 MAR – 15 MAY & 15 SEPT – 15 NOV):
Members must arrive to the passenger terminal for baggage drop-off during their designated chalk window based off of the first letter of their last name.
A-G: 24-22 hours prior to departure
H-O: 21-19 hours prior to departure
P-Z: 18-16 hours prior to departure

You are then required to check in with PERSCO at the HNCC departure building between 5-4 hours prior to your flight.

We will collect your CAC and give it to HNCC to be processed out of the country. Your ID will not be returned until it is time for you to board the rotator.

Once you turn in your CAC, you are not authorized to leave the immediate area of PERSCO departure building until you are escorted to the 8 EAMS departure terminal before boarding your flight.

Per USAFCENTI 36-2903_AUABSUP 16 Feb 2022:
4.1. Military Air Travel Uniform Policy. Air Force personnel transiting to/from AUAB will be in the uniform of the day (UOD).” (See 4.1.1. for exceptions)

Required Documents For PERSCO:
1. Valid CAC
2. PERSCO/HNCC blue stamped CED Orders, or other blue stamped Travel Authorization Document
3. Official Boarding Pass (issued by the PAX terminal after you check your luggage)
4. Passport (Contractors only)
5. DD Form 1610, TDY Authorization (for Members going TDY)
6. Approved Leave Authorization Form (for Members going on Leave)

Departing Via Comm-Air
You must out-process with PERSCO/HNCC no earlier than 24 hours prior to your flight departure time.

Required Documents for PERSCO:
1. Valid CAC
2. PERSCO/HNCC blue stamped CED Orders, or other blue stamped Travel Authorization Documents
3. Passport (Contractors Only)
4. Commercial Flight Itinerary
5. DD Form 1610 , TDY Authorization (for Members going TDY)
6. Approved Leave Authorization Form (for Members going on Leave)

For inquires about flight check-in and scheduled departure times please visit the Passenger Terminal SSOT (link only accessible on NIPR Network)
DEERS/ID CARD SERVICES
Hours of Operation
Closed every Sunday 0600-1600 for software updates and maintenance.

Lost/Stolen ID
Print out a Lost/Stolen ID Memo and bring it to PERSCO Customer Service, Bldg. 3371 (departures terminal) along with two forms of acceptable identification to obtain a new CAC.

Can't access emails after obtaining new CAC
Use the Automatic Recovery Key website for retrieving old certificates (link only accessible on NIPR network).
FREQUENTLY ASKED QUESTIONS
Q: I lost my blue stamp order.
Bring in another copy of orders and your body pass/itinerary confirming the date you arrived in country to building 3371 and a PERSCO Customer Service representative will validate your arrival date and stamp another order for you.

Q: What awards do I get for my deployment to AUAB?
Basic eligible awards may include:
- GWOT Expeditionary Medal
- Air Force Expeditionary Service Ribbon
- Armed Forces Reserve Medal w/M (involuntarily mobilized)

Click here for a list of awards based on operation name.

**PERSCO does not have the capability to update awards or decorations for anyone**

Q: How do I get my personnel record updated?
Deployers: PERSCO does not have the capability to perform record updates because we do not have access to your records, you will need to reach back to your home station CSS or MPF. We will provide guidance for any personnel program related inquiries you may have.

Permanent Party: For record updates and specific AUAB personnel processes, please contact the AFFOR CSS Office (link only accessible on NIPR).

Q: Emergency Leave Requests
Emergency Leave Request Guidance (dead link)
This process should start in your organization with your supervisor and first sergeant.

In addition to the required documents to depart the country, PERSCO will also require the following:
- An official Red Cross notification
- AF 972, Request and Authorization for Emergency Leave Travel

Q: Special Leave Accrual
SLA is for Airmen and Guardians deployed in support of contingency operations for 120 continuous days or assigned to locations approved as “qualifying duty” by SAF and are faced with circumstances that prohibit them from taking leave.

NOTE: Deployed Airmen or Guardian will contact their PERSCO team who will initiate CMS case inputting the Service Members arrival date and certify that the member has completed 120 consecutive days. PERSCO team then forwards the CMS case to the Service Members home station for action.

Q: JET/IA
PERSCO does not manage this program.